Guest post by Service Designer and Researcher, Sabina Popin This blog post is the grand finale in our three-part series on the recent Planning Alerts Service Improvement project. I kicked off the series with a bird’s eye view of the project, and the sequel dove deeper into the approach, research, insights, opportunities, and concepts. Now, […]
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Who comments in PlanningAlerts and how could it work better?
In our last two quarterly planning posts (see Q3 2015 and Q4 2015), we’ve talked about helping people write to their elected local councillors about planning applications through PlanningAlerts. As Matthew wrote in June, “The aim is to strengthen the connection between citizens and local councillors around one of the most important things that local […]