Guest post by Service Designer and Researcher, Sabina Popin This blog post is the grand finale in our three-part series on the recent Planning Alerts Service Improvement project. I kicked off the series with a bird’s eye view of the project, and the sequel dove deeper into the approach, research, insights, opportunities, and concepts. Now, […]
Guest post by Service Designer and Researcher, Sabina Popin This post is part of a three part series about the recent project on Planning Alerts Service Improvement. In the previous post I outlined the entirety of the project in brief. In this post you get to read in more depth about the epic journey we’ve […]
Guest post by Service Designer and Researcher, Sabina Popin Welcome to the journey of improving Planning Alerts! The OpenAustralia Foundation is a tiny organisation that gets a lot of email! Thousands of emails a year are directly in relation to the Planning Alerts service, people who use the service reaching out asking for all kinds […]
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